Our Service Standards

JewelCast Limited believes that jewellery retailers and suppliers should be able to reassure customers about the absence of any adverse environmental, social and business impacts in the extraction of precious metals. We will not knowingly supply precious metals which in their extraction have harmed the environment, damaged communities or infringed labour standards or human rights.

JewelCast Limited only purchases precious metal from reputable suppliers who also endorse the above statement. We only source materials from companies who have a proven track record in this industry and whose systems can show traceability of all materials that meet the strict conditions of the London Bullion Market Association. All metals supplied by Jewelcast Ltd are completely nickel free.

We formulate our own casting grains from 9ct, 14ct, 18ct and 22ct gold. We offer a premium silver casting service using a special 935 alloy.
At JewelCast we offer excellent customer support and one of our team is always available to discuss your requirements and ensure your casting needs are met. We are happy to accept orders for one off castings or bulk orders and do not penalise customers who wish to send us smaller orders. We utilise a software system which allows us to track your order through every stage of production and ensure any queries or enquiries on existing orders can be answered immediately.
We are able to process any CAD file utilising the Solidscape T66 or Envisiontec TEC P4 Mini XL 3D printer. The files need to be in STL format for us to process them, Rhino files meet this requirement. A standard single stone ring costs £37.50 to build and a collet costs around £15.00. Pieces are charged dependant on size and we are quite happy to give you a price for any file before build. JewelCast are specialists at direct casting of the green Epic resin into the metal of your choice, cutting out the moulding process and reducing costs with faster delivery. If you wish to make a master pattern your piece will be built using the orange ceramic nano-cure resin and moulded using a could cure or silicone moulding solution.
We offer a cad design service and can produce files to meet your requirements from images, individual pieces or from written instructions. The beauty of this service is that you can view 3D images and resins of your chosen design prior to cast. Prices start at £85.00 to design and build and quotations are always given prior to commencing your commission.
Our standard delivery time for orders where we hold moulds in stock is five working days. However, we monitor orders to due date and 94% of our orders go out early. If an urgent order is received, we will push this order to the front of the work queue for casting at no extra charge. Small urgent orders can be despatched within two days. We offer a next day casting service on waxes (Platinum, 18ct White Gold and Silver. Please note any waxes received on a Friday will be cast the following Tuesday).
We can build your masters from files on our Envisiontec P4 printer or can mould your silver master patterns.
We provide a mould cutting service and are able to supply rubber moulds and silicone cold cure moulds. Our delivery time on orders with new models is ten working days. We have a strict quality control procedure at every stage of production with new models to ensure first castings are to the required quality. This ensures that all future castings are of the highest standard. Our standard turnaround for orders with moulds is 10 working days, however these orders are monitored to due date and 90% are despatched within seven working days. We have a large secure storage area for moulds. Your moulds are your property and can be stored at JewelCast or returned to you with your castings or at any time requested by you.
We will work with you on deadlines to ensure you castings arrive when requested. Standard stock orders are despatched in five working days. However, should you have a deadline we will work with to you to meet this. We do not charge for express service.